AI Role-Play: Phase 1

This prototype simulates a short help desk call with an AI caller named Alex.

Note: This is a Phase 1 prototype. After you respond, there may be a 30–45 second delay before Alex replies.

Scenario: You are a support representative with the company’s IT Help Desk. Alex is an employee calling for help with an account access issue.

Your objective: Work through the call successfully by completing three decision points during the role-play.

Decision Point 1 — Open the call appropriately
Introduce yourself as support or help desk, provide your name, and ask how you can help.

Decision Point 2 — Diagnose the issue through discovery
Acknowledge the caller’s situation and ask relevant probing questions to understand what happened before offering a solution.

Decision Point 3 — Resolve the issue
State the likely issue and explain the action you will take to resolve it.

Ready.

Voice mode is push-to-talk: click Start Voice, speak, then click Stop Voice.

Scenario State

Stagedp1

Completefalse

Exit CodeNone

How to Test

How to test:

Start the scenario by typing your response or using Start Voice.
Continue the conversation as if you are speaking with a real employee calling the help desk.
Try to move the call forward by asking the right questions in the right order.
The scenario will end when you either resolve the issue successfully or the simulation exits based on how the conversation goes.
Use Reset at any time to restart the activity.

What this activity is designed to demonstrate:
This prototype is intended to show how AI role-play can be used to simulate a realistic workplace conversation, evaluate learner responses across multiple decision points, and provide a more interactive practice experience than static self-paced content.